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Return Policy |
If you are not completely satisfied with a product purchased from Universal Computers, you may return it within 7 days of the delivery date for an exchange or a refund if qualified (eligibility conditions listed below). All expedited shipping, handling and insurance charges are additional and non-refundable. Normally, all returns for non-defective reasons (e.g. customer changed mind) are subject to a 15% restocking fee, minimum $9.95. This fee does not apply to defective product returned within the Universal Computers dealer warranty period. For all returns shipping must be prepaid, insured and bearing a Return Material Authorization (RMA) number on the shipping label and/or container. Any shipping charges incurred when returning product to Universal Computers are the responsibility of the customer. Fill out our online returns form for an RMA number, which will be required to ensure proper crediting of your account. We cannot accept returns without an RMA number. Returned products must be undamaged, clean, and in otherwise new condition with all original materials i.e. original packaging, manuals and accessories, and must be accompanied by the original invoice. |
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